We guarantee fresh and beautiful floral arrangements and
quality gifts that will make
your recipient smile. (To view our substitution policy
If you are not completely satisfied please contact us within 7 days
of delivery using
any of these convenient methods listed below, and we will gladly
item, so as to rectify the issue.
Call customer service 24 hr per day or email us
If an item add on like a teddy bear or balloons is not delivered with your flower arrangement, we may process a credit for the add on item if we are unable to arrange for it to be delivered separately.
During major holidays such as Valentine's Day and Mother's Day our florists operate extended hours and delivery times are 8am-9pm.
We are normally able to deliver within 4 hours on florist delivered orders when our express delivery option is available during checkout. If your item is not delivered within 4 hours we can credit your express delivery fee back to your account. We will do our best to deliver within that time frame.
Order Changes and Cancellations
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call 800.290.5919.
Weather effecting florist delivered products:
Severe weather conditions or other acts of God may cause a delay in the delivery of your order.
effecting products that are shipped:
Floristinpaloalto.com is not responsible for delays in
delivery of florist-delivered or shipped products caused by severe weather
conditions or other acts of God and cannot reimburse delivery fees on such
In the event that a shipped product arrives early, the recipient can enjoy the gift early, but we are unable to offer a discount based on early deliveries .
If your florist delivered flowers were not delivered or attempted on the day that you requested, we may be able to credit back up to $10 for the inconvenience. (This does not include rural locations or deliveries for Saturday or Sundays because service is not available in all areas on Saturday or Sundays.)
In the event your shipped product was not delivered or attempted on the day you requested, we may be able to issue a $10.00 credit for the inconvenience. We cannot issue a credit if the delay was caused by severe weather conditions or other acts of God.
We are not responsible for flowers or shipped gifts
that are left in an office overnight where heat can become an issue.
Complete our Customer Service